We accept PayPal and credit cards, including Visa and MasterCard for both Euros and USD, and American Express (AMEX) for USD transactions.

Wire transfers are also an option for larger transactions, usually amounting to EUR 1000 or more, or in special cases after discussion and internal approval.

Currently, our subscriptions are billed exclusively in United States Dollars (USD) and Euros (EUR) across our entire platform, including Premier Services. Regrettably, at this time, we are unable to facilitate billing in any other currencies. We understand the importance of convenience and accessibility, and we continually evaluate options to enhance our billing capabilities to better serve our diverse clientele.

When users sign up for a paid plan, they automatically agree to our Terms of Service (TToS) for self-service users. This agreement ensures clarity and transparency regarding the terms and conditions of our services. We strive to cultivate a relationship founded on trust and mutual understanding, offering our users the confidence and peace of mind they need while utilizing our platform.

The day of the month on which the subscription is started is the “billing date”.
For monthly subscriptions, charges occur on the same day each month (e.g., every 4th of the month, if you subscribed on the 4th).

For yearly subscriptions, charges are applied on the same day of the following year (e.g., every January 4th).

The application of Value Added Tax (VAT) varies based on the country and the tax-exempt status of the customer. This aspect is managed by Chargebee and adheres to the specific regulations of each country.

Invoices generated after July 2022 are accessible within customer accounts under Settings > Invoices. Please note that access to this page requires appropriate permissions (team member permissions). 

Invoices issued prior to July 2022 are not available within the tool, users can request them from our support team.

Subscription payments are accepted in either Euros (EUR) or United States Dollars (USD). Upon signing up, the currency for the account is automatically set based on the user’s location. However, users have the option to request a currency change through our support team.

Our free trial period spans 7 days and requires a credit card for sign-up. Throughout this period, users enjoy full access to all products and features included in their selected plan, alongside Proactive Support. Upon conclusion of the trial, users who wish to continue using the platform need not take any action; their subscription will automatically commence.

However, should users prefer not to be charged, they must cancel their subscription before the trial’s end date.
For those interested in a free trial for our Enterprise plan, we encourage reaching out to our sales team directly.

The prices displayed on App Radar’s pricing page were last updated as of February 2024.

We strive to ensure that our pricing information remains current and accurate to provide our users with transparency and clarity regarding our offerings.

To cancel your subscription, navigate to the Settings > Plan & Upgrade page, and click on the “Cancel subscription” button. You’ll then be guided through an offboarding questionnaire.

Please note that subscriptions are scheduled to be cancelled at the next billing date.

Our refund policy allows for a 48-hour window in case you cancel your billable account after registration. However, if this period passes, we are unable to proceed with a refund.

API access is included as part of our Enterprise plan offering.

For more information on accessing the API or to discuss specific needs, please reach out to our sales team.

Absolutely! Our Enterprise plans are designed to be tailored to your specific needs.

Please get in touch with our sales team to discuss your requirements and explore the customization options available to you.

To change your subscription, navigate to the Settings > Plan & Upgrade page, and click on the “Change subscription” button. From there, select the new plan that suits your needs. Please note that downgrades are scheduled for the next billing date, while upgrades take effect immediately.