Our Commitment to Data Privacy
At App Radar we are committed to protecting and respecting your data privacy. We make no compromises regarding your privacy. We strive to be transparent in the way we are processing your data. We are in compliance with the EU’s General Data Protection Regulation (“GDPR”) and Austria’s data protection regulation. Our data protection officer is happy to respond to any questions regarding the GDPR at [email protected]
Scope of Application
Why We Collect Information
Our purpose is to make the App Radar experience as great as possible for you. To improve your experience and gain insights we need to collect data. Based on this data we can improve our services and increase our efficiency as a company.
Information We Collect
We collect information from you in two ways. Directly from your input and automatically through the website and services offered by us.
The types of information we collect directly from you may include the following as well as any other information type that we expressly ask you to enter and submit:
- Contact information, such as your name, email address, mailing address and telephone number.
- Usernames and passwords.
- Comments and feedback.
- Interests and communication preferences.
- Information given by you voluntarily such as position, department, company registry number, webpage, customer number and tax registry number.
- Information on services purchased by you.
- Information on billing and mode of payment.
- Security question and security answer.
- If you contact our support, we collect the information you give us during the interaction.
Information Collected When You Use Our Services
We collect the information to improve our service and its user friendliness. Examples of the information collected are:
- Internet Protocol (“IP”) address used to connect your computer to the Internet.
- Computer, device and connection information, such as browser type and version, operating system, mobile platform and unique device identifier (“UDID”) and other technical identifiers.
- Uniform Resource Locator (“URL”) click stream data, including date and time, and content you viewed or searched for on a Service.
- Time spent in our Webapp.
- Date and time you logged into our webapp.
- Features you have been using.
Cookies and Web Beacons
App Radar uses so-called cookies and web beacons at certain points on the website and in the webapp. They act as a means for us to make our service more user-friendly, effective and secure.
Cookies are small text files that are saved by your browser on your computer or mobile device when you first visit a website that the website can recognize your device the next time you visit. Cookies do not cause any harm to your computer and they do not contain Viruses. App Radar does not collect personal data via cookies or web beacons. Partially, the usage of our services is possible without cookies. We inform you that in this case it is possible that not all functions of our service can be used fully.
In general there are two different forms of cookies:
- “Session” cookies which are temporary and deleted when you close your browser.
- “Persistent” cookies, which remain until you delete them or they expire. Persistent cookies usually are used for analytical purposes.
There are first-party and third-party cookies. First-party cookies are used by us whereas third-party cookies are used by tools (third-parties) such as Google Analytics and Hotjar.
There are a number of ways to manage and disable cookies. The “help” portion of the toolbar on most browsers will tell you how to stop accepting cookies, how to be notified when you receive a new browser cookie and how to disable existing browser cookies. However, if you block cookies, you may not be able to register, login or make full use of the Service. You can also use your mobile device’s settings to manage the available privacy options.
Web Beacons and Tracking URLs
A web beacon is a graphic image that is placed on a website or in an email that is used to monitor the behavior of the user visiting the website or sending the email. Tracking URLs work similar to Web Beacons. Tracking URLs are custom generated links to help us understand traffic sources and track email opening rates.
This website uses retargeting technology. This enables us to contact internet users with specific advertisement, who have shown interest in our service and products before. The display is based on an analysis of the user’s behaviour via cookies.
No personal data is stored and the usage takes place with regard to the laws for data protection. We cooperate with Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
Please note that App Radar initializes Google Analytics with the setting “anonymizeIp”. This guarantees anonymized data collection by masking the last part of your IP address.
We have an ongoing Data-Processing-Agreement (DPA) with Google. The DPA is a contract that legally binds Google to keep our users data save, process our data in regards to our data protection regulations and don’t disclose our data to third parties.
We use Mailchimp to send out our newsletter. Mailchimp is a service provided by The Rocket Science Group, LLC, 512 Means Street, Ste 404 Atlanta, GA 30318. If you sign-up for our newsletter your newsletter sign-up data will be transferred to Mailchimp. Mailchimp will also save that data.
After you sign-up for the App Radar newsletter you will receive an email from Mailchimp to confirm your registration. This behaviour is called a “double opt-in” to make sure you have given us your contact information on purpose.
We have an ongoing Data-Processing-Agreement (DPA) with Mailchimp. The DPA is a contract that legally binds Mailchimp to keep our users data save, process our data in regards to our data protection regulations and don’t disclose our data to third parties.
To improve our service we sometimes use Hotjar to measure and record user behaviour on our website and webapp. Hotjar is provided by Hotjar, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe. Hotjar allows us to measure user behaviour like mouse-movement and mouse-clicks and so on.
You can opt-out from Hotjar by using this link:
This will stop Hotjar from recording your user behaviour.
Facebook Visitor Action Pixel
We use the Facebook Visitor Action Pixel to track user behaviour after they have been redirected to our website by clicking on a Facebook Ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes.The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
Facebook Visitor Action Pixel is provided by Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland). Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
You can tell stop the collection of your data by Facebook pixel by visiting the following address: https://www.facebook.com/settings?tab=ads.
Your Rights to Your Data
Adhering to the GDPR we rely on your consent to process your data. We fully acknowledge and enforce the following rights to your data:
- You may withdraw that consent to store your data at any time without providing a reason.
- You may request access to your personal information and receive copies of it.
- You may have inaccurate or incomplete data corrected or updated.
- You can limit or restrict our use of your data and you can stop us using all of your personal information.
- You have a right to be forgotten, in other words you can request that we delete your personal information. We will honour these requests unless we have to retain information to comply with any legal obligations or have an overriding interest to retain it.
- You have the right to submit a complaint about the rights to your data to your local data protection authorities.
If you want to exercise any of these rights you can reach our data protection officer via email at: [email protected]. For your protection, we may ask you to provide proof of identity before we can answer the above requests.
Data Transfer to the United States (Privacy Shield)
Before we initiate data transfer to third party service providers in the United States our data protection officer reviews if these third party service provider are certified under the Privacy Shield Program. The Privacy Shield Program provides assistance to companies from the United States to comply with European data protection requirements.
App Radar Software GmbH
Email: [email protected]