Technical Support Specialist (m/f/d)
Shape the Future of Mobile Marketing
App Radar is a technology company specializing in App Store Marketing. Our team has developed a well-known ASO (App Store Optimization) Tool, which helps app developers and marketers improve the visibility and ranking of their apps in the app stores. Besides our ASO Tool, we also offer consultation and management services to international clients for App Store Optimization and App Store Advertising.
Become a Part of the App Radar Team
Do you want to be part of a team that works with some of the biggest international companies within the mobile industry? Are you looking to become a part of a young, dynamic crew of technology and mobile Marketing enthusiasts working for an international technology leader in mobile app marketing?
What it's all about?
As a Technical Support Specialist you are responsible for managing incoming customer requests and improving the overall support quality. We are offering this position for our head office, located in Graz, Austria with the following area of responsibility:
- Provide our users with 1st level support & guidance via Email and Chat (occasionally video calls)
- Help our users solve technical problems (2nd level support) by creating and coordinating tasks in our issue tracking system
- Provide the dev team with user insights and feedback to shorten the resolution time
- Provide feedback on the internal support tool in order to further automate tasks
- Actively improve product documentation together with Customer Success and Marketing
- Ability to see problems from a customer perspective
- Flexibility and good communication skills
- Problem solver attitude & taking care mentality
- Good at spoken and written German and English
- As a plus:
- Additional languages
- Technical understanding
- Interest in IT, Digital Marketing and/or app development
- Grow with one of the most innovative companies in Austria
- Become part of an international team
- Have a direct impact on App Radar’s development & further success
- Establish your role and build up a team
Join the ambitious team of App Radar
The minimum wage for this job is € 33.000,00 gross salary per year. Additional payments may apply according to your skills and experience.
Send your Resume/CV and a short description of why you think you are the best candidate for the job to [email protected].